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If your mouse cursor stops moving or isn’t showing on your monitor, several issues may cause the mouse not to work properly in Microsoft Windows. This page contains solutions that may help unfreeze, rediscover, or unlock your mouse.
The mouse no longer responding is the first indication that a computer has frozen. If you notice a loss of mouse pointer movement, try these procedures to see if your computer is entirely stuck.
By using the Num Lock key on the keyboard, confirm that the computer is not frozen. The Num Lock indicator LED (light-emitting diode) on your keyboard should turn on and off when you press the Num Lock key repeatedly. Your computer is frozen, which means that none of the hardware—including the mouse—will function if this indicator stays the same. Rebooting the computer will fix this problem. Go to the following section if your vehicle lacks an indicator light.
Press Ctrl+Alt+Del simultaneously anywhere in Windows if your keyboard lacks the LED mentioned in the preceding section. This should launch the Windows choices on a blue screen. Pressing Esc will exit this menu. If you do not see the blue screen of death after a few seconds, your computer has frozen. To fix this problem, reboot your computer.
If any new hardware was recently installed on the computer, remove it to help verify the new hardware is not causing a conflict with your existing mouse.
Follow these steps to verify the mouse is connected correctly to the computer.
Unplug the mouse cable from the USB port and re-insert it if you’re using a cordless or USB mouse. Try hooking up the mouse to a USB port on the computer’s back if it is connected to a USB hub.
If you are having trouble with your wireless keyboard or mouse, make sure the batteries are not worn out and are installed properly. On some mouse models, you should see a red light emitting from the bottom when it is powered on when you lift it slightly off its surface.
If you have a wired mouse, make sure it’s plugged into a USB port. If it is, ensure the plug is in all the way. If that doesn’t fix the problem, try carefully jiggling the plug in the port; if the mouse can only make a temporary connection, you may have a hardware issue.
First, try checking your hardware
Unplug USB cables and wait for a little while for the device driver to be unloaded by Windows, and then plug the device back in. Try using a different USB port on your PC. If you use a USB hub between the device and the PC, make sure the hub has power.
Mechanical failure – The micro switch under the mouse button could be worn out or damaged, preventing it from clicking properly. This usually requires replacing the mouse. Driver issues – Corrupt, outdated, or missing mouse drivers can cause buttons to stop working. Update or reinstall the latest mouse
For wireless mice, check the Bluetooth connectivity status. You may need to update your system software or drivers to fix a mouse issue. If your mouse still isn’t working, you may need to clean it. Older mice may only work on specific surfaces, so try using a mouse pad.
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